Shipping, Warranty, Policies, Payment
Our Payment Options
Direct Shipping from our Manufacturing Warehouse
Free Shipping on Orders over $80 in Lower 48 States
Shipping to Hawaii, Alaska will have additional shipping charges applied.
***Certain Berkey filtration and purification systems are not to be sold in the states of California and Iowa.***
Please email: firstname.lastname@example.org for alternative workaround shipping for California and Iowa orders
You will be notified by email once your order has been shipped with tracking number information. Customers are responsible for providing complete and 100% accurate shipping address. Your order will be shipped to the address you input into the “Shipping Address” field in the Berkey USA Checkout Page. Berkey USA cannot make changes to your shipping address once a package has been shipped, and Berkey USA is not liable for packages lost due to incomplete or inaccurate addresses.
Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact BerkeyFilterWater.com (Berkey USA) and we will coordinate with the manufacturer to get that item replaced at no cost to you as quickly as possible.
Berkey USA Ships To Canada
via Berkey Canada
Ontario, Quebec, British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, Yukon, Northwest Territories, and Nunavut *
(Some exceptions may apply for remote locations).
An undelivered order is an order that was not successfully delivered for various reasons. In the event that the carrier is unable to deliver the order for any reason, (including an incorrect address), the carrier will return the package to our shipping warehouse. This package will then be sent back with an extra cost of shipping fee upon your request. Undelivered packages, In this case, the customer is responsible for all shipping and processing fees, all product will be incurred/asset 20% restocking fee for all item(s) returned undelivered
Return Policy/ Cancellation Policy
Exclusive Berkey USA Lifetime Warranty
We offer a lifetime warranty on select Berkey Systems (Includes: Travel Berkey, Big Berkey, Royal Berkey, Imperial Berkey, Crown Berkey). Excludes the copolyester Berkey Light, Go Berkey, and Scratch and Dent units. Berkey USA will replace the stainless steel chambers and lid, standard spigot, washers, and wingnuts over the life of the Berkey system ownership. To register, create an account prior to making a purchase by clicking My Account in the top right-hand corner of our web page. Fill in the required fields and click ‘Submit.’ We must have your customer information on record as purchasing through the Berkey Filter Water.com website. Stainless must have been handled with proper care. This guarantee does not cover items that are damaged due to user misuse, abuse, saltwater/air, lack of maintenance (routine cleanings), or accidents (dents from falling, etc.). This is an exclusive offer to our valued customers from Berkey USA and is in addition to all other stated warranties. The customer is responsible for shipping and processing charges.
IMPORTANT: Berkey USA does not sell on Amazon. Also, please be aware that the manufacturer NMCL does not warranty any items purchased on Amazon from unauthorized dealers. For example, Amazon.com itself is NOT an authorized dealer. We routinely receive requests for assistance/support from Amazon purchases, and most times are unfortunately unable to provide service support. As a result, and due to the inability of Amazon to assist in policing and removing fraudulent/imitation Berkey products, we do not recommend purchasing through Amazon.
General Manufacturer Warranty Information
Black Berkey® purification elements and the Berkey Earth™ have a 2-year prorated warranty calculated in 6 months intervals. Our guarantee is pro-rated similar to the guarantee on tire tread. In other words, if you have used the filters for 6 months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost. The stainless systems themselves have a 12-month warranty. The Berkey PF-2™ Fluoride and Arsenic Reduction Filters and all Berkey® accessories are covered under a 6-month warranty. The warranty period begins from the date of purchase of the product by the original purchaser.
BerkeyFilterWater.com (Berkey USA) warrants this product to be free from defects in materials and workmanship for a period of 6 months from the date of purchase unless specified. Black Berkey purification elements have a two-year prorated warranty calculated in six-month intervals. Berkey USA will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. Berkey USA shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturer’s judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred.
Berkey USA fully warranties the Berkey line of products. You may contact BerkeyFilterWater.com at any time to report an issue with your product. Berkey USA is a reliable, upstanding, and quality company that will promptly address your needs.
How to Obtain Manufacturer Warranty Service
To obtain manufacturer warranty service for defective products under the terms of our Limited Warranty (including Black Berkey® Purification Elements covered by a prorated two-year Limited Warranty), please visit our online Customer Support Center for troubleshooting tips and Customer Service contact information.
Please note: In many instances, products are perceived to be defective or not working properly due to improper installation, rather than actually being “defective.” Using the troubleshooting guide or “tips” section found at our Customer Support Center web page may help resolve the issue to enable you to continue using your Berkey® product and/or determine if the product is in fact qualified under the Warranty. Please contact us at any time for assistance with your product warranty.
Please understand the above policies are made to keep costs down for the consumer and to make the purchase process as efficient as possible. Berkey USA strives to provide you with an outstanding customer experience.
For any further questions regarding our Warranties, Shipping, Policies, please contact
Berkey USA Customer Support.
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