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Customer Service

Placing Orders


Log on to your account online or if you are a new customer, please register and create an online account. You can purchase items without creating an account but we recommend creating an online account as an easier method for managing past and future orders. Select the desired item(s) then use the “quantity” button to choose the quantity of each product you wish to order. After you have made your selection(s), click on the “proceed to checkout” button and continue the steps on our secure server by entering your billing address, shipping address and credit card information.


If you do not have internet access or need assistance with ordering online, contact us toll free at 888-803-4438 and we will be glad to assist you with your order. Our hours of operation are Monday through Friday, 9 am till 5 pm Central Time, excluding major holidays.


Download the order form from this website or call us toll free and we will mail or email you an order form. Please fax your order to (817) 442-5854.


Once the order form is completed please mail your order along with credit card information or a check to:

New Millennium Concepts, Ltd.
PO BOX 201411
Arlington, TX 76006

Ordering online is preferred as it allows you as a customer to check out faster, save multiple shipping addresses, access your order history, track new items, save items to your wish list and reduce errors. Please keep in mind that errors in adding sales tax, shipping cost and completion of order information will delay orders.

Please note that if you order by phone, fax, or mail, we will still have to create an internal account on our website for each new customer. We require that all information on your written or faxed order be complete and accurate for the order to be processed. All orders are subject to the Terms and Conditions as set forth by New Millennium Concepts, Ltd regardless of order method. These Terms and Conditions can be viewed here. Sales tax will be added on all orders that are being shipped to Texas.


If you need to change or edit an order after it is charged you have the following options:

  1. If you need to add item(s) to your order, you must enter a separate order for the additional item(s). Please note that shipping charges will apply to any additional orders you place.
  2. If you wish to edit an order and are due a refund, we will cancel your initial order and issue a store credit in the amount of the refund. This store credit will remain in your account for you to use at any time to purchase items on our website.
  3. If you wish to cancel an order, we will issue a cancellation and refund the amount of the order. Please note that it can take from 2 to 8 days for the refund to appear on your credit card account.

We strongly encourage you to check your order for accuracy and completion before entering payment information. Once an order has been shipped, we cannot cancel the order.


We accept Visa, MasterCard, Discover, Amex and Checks (Checks apply to mailed orders only).

Payment for all orders must be made in full before the order can be shipped. Returned checks will incur a $35.00 charge to cover banking fees and administrative costs. In an instance of a second returned check, we reserve the right to terminate the arrangement and may insist on future cash transactions only. Consequently, all transactions and agreements entered into will cease immediately until such time as any and all outstanding monies are recovered in full.



New Millennium has created a Frequently Asked Questions “Berkey Knowledge Base” as a resource to help you with all your questions.

Please click here to access all the answers that you need for your Berkey Water System.